As an executive and business coach I had two separate clients, one in Miami and one in Fort Lauderdale, facing the same issue last week. Both were dealing with inconsistent performance by an employee in a key position. Was it a management issue, recruiting issue, or process issue? My conclusion was that it’s an issue I find common in many companies in South Florida: companies do not spend enough time on job design, causing them to not hire the right person. This article identifies the questions that must be answered before recruiting and hiring commences.