Over the last several months I have seen two common patterns that are certainly costing company growth and profits. First, CEOs recruiting for critical positions are not performing their due diligence to clearly define the roles they are trying to fill and what success will look like. Second, there is much confusion inside companies as to roles and responsibilities (particularly at the leadership level) and few accountability standards in place to see that roles are functioning well. This is costing most business significant growth and profitability.
Accountability is a culture, process, and systems issue. After conducting many surveys about corporate culture, the number one issue we have found across the organizational spectrum is “accountability.” In general, we find that employees do not think they or their colleagues are effectively held accountable for their responsibilities and actions. I have found that accountability is typically weak among partners, owners, and executive teams, usually because these groups allow relationships to take precedence over the best interests of the organization.