In Part 1, we got our attitudes in order, turned our decisions into commitments, made sure our word was worth…
There are many questions you need to ask yourself every day to determine whether or not you are remarkable. Would you be proud of the things people say about you or not? Did you do enough for anyone to notice you or not? Did you stand out in a positive way or not? Would people want to work with you again or not? Would people want to buy from you again or not?
I have been reading about Jet Blue’s flight attendant’s meltdown, and whether or not Steven Slater started the affair or the passenger did, it still highlights something that we can all probably agree on. People in general have lost their manners, and society needs to get back to basics. Whether we are on the road, in an airplane, in the workplace, shopping, or at home, people are not treating each other properly and in many cases are just downright rude and disrespectful.
If you manage others in your organization, you are responsible for identifying business objectives, establishing a clear set of expected outcomes, creating policies and procedures to guide daily activities, aligning appropriate resources, and providing the development and support necessary to maximize the likelihood that expected outcomes are achieved.