A good strategy makes you say “no” often. Does the way you run your business cause unnecessary complexity in customer service? Does it seem like it takes an act of God for certain decisions to be made? Do you maintain the same rules for all employees in similar circumstances, or do you play favorites? Do you have an open-door policy all the time? Do you say yes to a meeting even though you know it is a waste of time? If so, you aren’t saying no enough.

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