Profit Leak #5
How much does it cost you to find each new person? How long does it take you to build a new employee’s institutional knowledge? What impact does that have on customers? What impact does it have on the overall flow of the organization? How does it affect productivity? How much time does it take to train a new hire? How does it affect the trainer’s productivity? When you add it all up, what does turnover cost your company each year?