April 25, 2012

I wrote an article about the many reasons why your employees are your most important customers. I wrote about how keeping your employees happy is one of the easiest ways to keep your customers happy. Happy employees give great customer service and create great word-of-mouth for the company. When I read an editorial in the New York Times written by…

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April 20, 2012

In all the work I have done as a sales development coach, I have learned that when sales teams aren’t performing, the problem usually lies with sales management. All too…

April 19, 2012

A few weeks ago, JD Power released its list of 2012 Customer Service Champions. I found it interesting that there were three airlines on the list. You don’t usually think…

April 13, 2012

One of the most important strategic planning tools every company must have is a well-written business plan with a winning operational model. Well-constructed operational models answer nine key questions with…

February 29, 2012

Great leaders have a lot in common. I have been reading Great by Choice (Jim Collins), which discusses the personality traits common among the most successful CEOs in the country.…

February 28, 2012

Change management is a crucial part of an effective human capital management strategy and one of the least understood. If you are in human resources or business leadership and need…

February 22, 2012

It’s pretty rare to find a product or service that is truly unique. In my opinion, the only two ways to truly differentiate your business from the competition are through…

February 13, 2012

We all think we are remarkable in some way—at least when it comes to our career. But are you truly remarkable? If you think you are remarkable, prove it and…

January 30, 2012

I don’t necessarily mean what classes HR is going to mandate for your employees. What are you working towards? How will you improve in 2012? In my experience, successful leaders…

January 25, 2012

More importantly, what is a Blue Ocean? That is the main focus of our upcoming strategic planning workshop called Keys to Forming an Awesome Strategy Workshop on Feb. 2. In…

January 18, 2012

The first step in successfully executing a goal is to state it properly. A well-stated goal clearly explains what you are trying to achieve and in what time frame. A…

January 9, 2012

As a leader in your company you are the foundation of the company culture. Like many business leaders, you may be struggling with how to build a sense of fiscal…

November 28, 2011

The Penn State scandal has been all over the news these past few weeks and it got me thinking. I wondered how such a respected and seemingly professional establishment could…

November 2, 2011

Have you ever noticed that great leaders are also excellent delegators? Delegation saves time, develops and motivates people, and makes an organization more productive. Therefore, it is fair to say…

October 26, 2011

Many of the companies we work with and come across define their recruiting criteria incorrectly and some do not even realize they have a problem. The typical initial problem statement…

October 17, 2011

Just like the people who work for them, CEOs and leaders come in all different sizes, shapes, styles, and backgrounds. As you can imagine, those variations influence how their people…

October 3, 2011

As a long-time sales consultant, I have seen it all when it comes to unpolished sales technique. Of course every industry is different, but industry has almost nothing to do…

September 16, 2011

Decisions, decisions, decisions…who’s making them in your company? Do you have a good decision process and are the right people involved in the decision making? Are they being made in…

September 14, 2011

There was an article written I read that can be found on Economist.com that brings up the argument that better looking people are more successful in just about all aspects of business.…

September 12, 2011

Think for a moment about your last unhappy customer. Maybe it was a client who didn’t see the results they wanted or a customer who had a bad experience. (more…)

May 5, 2011

If a company is not meeting its growth potential, is growing slower than the competition, or worse, not growing, it is likely that it has a strategy problem. Too often…

November 14, 2009

The current financial markets have created a real dilemma for companies. In the last five years financing was cheap, easy, and plentiful. CEOs only had to dream about growth and…

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