Are You Failing the Internal Customer: “The Employee?”
The Importance of Internal Customers If you ask most CEOs what makes their business different from their competition, the most common answer received is “service.” This makes particular sense in South Florida, where the majority of industry is comprised of hospitality, healthcare, and other businesses whose end product is service. I look at these organizations…
Do Your Team Members Trust You?
Do you believe your entire team trusts you? How do you know? If you could increase their trust level, would it increase business performance? If you pay attention, you will notice that you expect everyone to trust you all the time while you give only varying degrees of trust to everyone else. Interestingly, your team…
10 Ways Leaders Destroy Employee Motivation
If you are honest, you are probably thinking right now about how to motivate some or many of your employees. Maybe you’ve tried the common quick fixes such as motivational speakers, group outings, training, team-building exercises, changing compensation programs, adjusting organization structure, adjusting the office space, and other such low-impact maneuvers. You may see some…
