In other words, does your organization’s structure support your strategy, and will it deliver on your promises. If you are missing any seats, it is like a chain missing a link: it will not hold together.  For example, if the company strategy is fanatical customer support but there is no one in the organization that holds a position to give voice to the customer, then there is a problem. Then everyone is responsible for customer service but no one is accountable. It is likely that you will fall short on this brand promise.

This is an explanation from question #9 from my article “12 Questions You Need To Ask Constantly.”

Executive Coaching

About Howard M. Shore

Howard M. Shore is a Certified Gazelles Coach, Certified Public Accountant Certified Executive Coach, Certified Behavioral Analyst, Certified Values Analyst, and Certified Attributes Index Analyst. He has earned Bachelor and MBA degrees from Florida International University, and completed advanced executive programs at Harvard Law School and the University of Chicago.